Refund Policy
Our refund policy outlines the conditions and process for requesting refunds on Tickyto. Please read carefully before making a purchase.
1. Refund Eligibility
Event Cancellation (Fully Refundable)
If an event is canceled, you are eligible for a full refund. You can request a refund by contacting the event organizer through the platform or by reaching out to Tickyto support.
Venue Change or Event Postponement (Conditionally Refundable)
If the venue of an event is changed or the event is postponed, you may be eligible for a refund. To qualify, you must contact Tickyto support at [email protected] within 48 hours of the notification. Refund eligibility will depend on the specific circumstances and be decided on a case-by-case basis.
Personal Reason (Non-Refundable)
Refunds are not provided for cancellations or changes due to personal reasons, including inability to attend. We encourage reviewing event details before purchasing.
2. How to Request a Refund
Refund Request Process
To initiate a refund request, contact the event organizer for cancellations or reach out to Tickyto support for venue changes or postponements. Provide your order number, event details, and reason for the refund request.
Refund Review
Once submitted, refund requests are reviewed based on the event organizer’s policy or Tickyto's guidelines. You will be informed of the decision within 5-7 business days.
3. Non-Refundable Situations
Personal Reasons
Refunds will not be issued for personal reasons, such as inability to attend an event.
Event Participation Fees
Fees paid for events that proceed as scheduled are non-refundable if you choose not to attend after the event has occurred, unless specified by the event organizer.
4. Refund Method
Refunds will be processed to the original payment method used for the transaction. Processing time may vary depending on your bank or payment provider.
5. Changes to This Policy
Tickyto reserves the right to modify or update this Refund Policy at any time. Changes will be communicated via email or posted on the platform. Continued use of Tickyto constitutes acceptance of the revised policy.
6. Contact Us
For any questions or concerns regarding refunds, please contact us:
Email: [email protected]
Phone: +880 1300 226959
Address: Hazi Solim Uddin Lane, Middle Badda, Badda, Dhaka